Ordering & Payment

Booking & payment

Do you accept American Express?

At the moment, we can only accept payments by Visa or Mastercard.

How do I book an experience?

You can book your experience by going to our website. Firstly, register yourself and then you can use our online booking system to book. Once booked, you will receive a confirmation by email.

I made a booking but haven’t received a booking confirmation?

Check your spam or junk bin and if you still haven’t received anything, email info@mimofood.com and we will re-send you the confirmation.

Do you offer special rates for groups?

Yes, please consult us for group rates for more than 10 guests. We are specialists in large groups and corporate groups.

What if I need to cancel?

We understand that sometimes cancellations are necessary. Here is a summary of our cancellation policy:

Up to 2 weeks prior: 10% fee
2 weeks - 48 hours prior: 50% fee
< 48 hours: no refund

Note, this cancelation policy is for individual and web bookings only.
Group bookings and travel agency bookings should be consulted directly with our reservations team.

We’ve booked but need to change the date, is that OK?

Absolutely, we would love to accommodate your needs, however these changes will be subject to availability. If a change is not possible, the cancellation policy above will be applied.

Up to 2 weeks prior: free
2 weeks - 48 hours prior: 20% fee
> 48 hours: 30% fee

Note, this cancelation policy is for individual and web bookings only.
Group bookings and travel agency bookings should be consulted directly with our reservations team.

What to do if my payment will not process?

If the payment will not process please contact your bank to ensure that your bank will allow international payments to be made. Should you continue to have further problems with payments please feel free to contact us.